Manager, Field Service
Core
Lead Field Service operations for North Phoenix semiconductor customer accounts, ensuring safe, reliable equipment performance and managing complex technical escalations.
Role type
Senior IC Field Service Manager (Semiconductor Capital Equipment)
Builds
Semiconductor manufacturing equipment installation, qualification, sustainment, and recovery
Domain
Semiconductor manufacturing / Capital Equipment
Required skills
Field service management, complex customer escalation leadership, structured problem-solving (8D), team development, operational readiness planning, KPI management, risk management, safety compliance, technical breadth across semiconductor toolsets, line management experience
Preferred skills
Direct ASM equipment experience, high-volume semiconductor fab environment experience, predictive modeling/analytics, cost of ownership optimization, global team scaling
Technologies
Semiconductor capital equipment platforms, 8D methodology, fault partitioning, hypothesis testing
Responsibilities
Lead Field Service operations and ensure safe, reliable execution of customer-critical activities; Lead and coordinate complex customer escalations across multiple internal and external stakeholders; Establish ownership, action plans, and closure criteria for technical issues; Manage service KPIs, resource plans, budgets, and operational performance; Lead, coach, and develop managers, technical leads, and Field Service Engineers; Drive continuous improvement initiatives for equipment performance and service productivity.
Seniority
Manager, hands-on leadership