IT Support Engineer
Core
Maintain IT working environment and deliver customer service for employees across fulfilment and manufacturing centres worldwide.
Role type
Staff IT Support Engineer
Builds
Corporate standards for desktop software/hardware, incident resolution, knowledge base entries
Domain
Logistics / Warehousing / IT Infrastructure
Deliverable
infrastructure
Required skills
Windows 11 and macOS device management, Microsoft Intune, Android MDM, LAN/WAN connectivity, printer maintenance, hardware deployment, incident management, security patching, documentation
Preferred skills
Analytical problem-solving, workflow improvement suggestions, proactive issue identification
Technologies
Microsoft Intune, Windows 11, macOS, Android MDM, Microsoft Office, thermal and laser printers
Responsibilities
Enrol and manage Windows and macOS devices through Microsoft Intune, Maintain and manage Android Mobile Device Management (MDM) solutions, Successfully deploy and upgrade hardware across warehouse sites, Perform computer management and system administration activities, Proactively manage open incidents to achieve fastest resolution in line with incident SLAs, Update and write Knowledge Base entries when new solutions are established
Seniority
Staff, hands-on IC
