Student Experience Advisor (Domestic)
Core
Guide domestic students through administrative milestones including orientation, enrolment, and graduation while managing front-desk and online support.
Role type
Student Experience Advisor (Domestic)
Builds
Student support services and administrative processes for domestic students
Domain
Higher Education / Student Services
Deliverable
client delivery
Required skills
case management, student database maintenance, tuition fee processing, student documentation issuance, CRM usage, student engagement, facility management, classroom configuration
Preferred skills
student management systems, learning management systems, Microsoft Office365
Responsibilities
Provide expert advice and support to students in-person and online; resolve student enquiries through case management; process tuition fee payments; issue student cards and documentation; maintain student database records; send student communications via CRM; contribute to student retention targets; support student engagement events; maintain campus facilities and configure classrooms
Seniority
Entry-level to Junior