Application Support Analyst
Core
Provide hands-on application support, installation, configuration, and solution design for a cloud-based leisure management SaaS platform serving fitness and leisure clients globally.
Role type
Application Support Analyst (SaaS)
Builds
Cloud-based leisure management software (club management, member management, POS, mobile apps)
Domain
Fitness and Leisure Industry / SaaS
Required skills
Technical support, problem-solving, database queries (SQL), system design, documentation, communication
Preferred skills
Fitness/leisure industry experience, SaaS experience, Windows/Server OS, POS hardware, Helpdesk software (Salesforce), Issue tracking (JIRA), ElasticSearch/Kibana
Technologies
Microsoft SQL, Windows Server, Salesforce Service Cloud, JIRA, ElasticSearch, Kibana
Responsibilities
Install and configure software, design solutions for client problems, provide technical and intermediate support, participate in R&D and product improvement, create knowledgebase articles and documentation
Seniority
Mid-level, hands-on IC