Subscription Services Manager - APAC
Core
Manage the end-to-end subscription lifecycle (renewals, NaaS orders, Pulse subscriptions) for the APAC region, ensuring data accuracy and preventing service interruptions.
Role type
Subscription Services Manager (Operations)
Builds
Subscription services and renewal processes for Neat's video collaboration hardware and software.
Domain
Video collaboration technology / SaaS operations
Required skills
Salesforce proficiency, NetSuite proficiency, Advanced Excel (VLOOKUPs, formulas), Data analysis, Process definition, Stakeholder management, Partner relationship management
Preferred skills
Experience with partners or resellers, Experience in renewals or data-centric operations
Technologies
Salesforce, NetSuite, Excel
Responsibilities
Process end-to-end renewals, NaaS orders, and Pulse subscriptions; Execute heavy reporting and data analysis to ensure record accuracy; Drive proactive renewal motions to identify expiries; Maintain data hygiene and audit records; Collaborate with Sales, Channel, and Operations teams; Support external partners and distributors on subscription status.
Seniority
Mid-level, hands-on IC