Senior Incident Operations Manager
Core
Manage end-to-end incidents for a fintech platform, coordinating response, member communication, and remediation to ensure financial peace of mind for users.
Role type
Senior Incident Operations Manager (Platform Engineering)
Builds
Resilient incident response processes and member trust during system outages
Domain
Fintech / Banking / Platform Engineering
Required skills
Incident management, stakeholder coordination, member communication, remediation planning, risk identification, technical fluency, incident tooling, executive reporting, follow-through
Preferred skills
Fintech/banking experience, regulated industry knowledge
Technologies
PagerDuty, incident.io, Datadog, Slack, Jira, Google Workspace
Responsibilities
Coordinate incidents from declaration to resolution; draft and approve member communications; drive member remediation and credit issuance; deliver status reports to leadership; facilitate incident reviews and corrective actions; identify risks before they become incidents; own improvement workstreams; cross-train team members
Seniority
Senior, hands-on IC
