Incident Manager - Advisor I
Core
Lead end-to-end coordination of critical incidents in a high-availability fintech payments environment, connecting technical teams and stakeholders to accelerate containment, recovery, and secure restoration.
Role type
Senior IC Incident Manager (Payments/Fintech)
Builds
Production payment processing services and critical financial infrastructure
Domain
Fintech / Payments / High-availability IT
Required skills
Incident management, War Room leadership, Root Cause Analysis (RCA), Post-Incident Reviews, IT Governance (ITIL/COBIT), Observability, Cloud/Network/Database architecture, Business Impact Analysis, Stakeholder communication, AI/Generative AI usage
Preferred skills
ITIL 4 Foundation certification, Disaster Recovery, Business Continuity, Dynatrace/Splunk/Grafana, Generative AI for incident analysis
Technologies
Dynatrace, Splunk, Grafana, Cloud, Network, Database, Generative AI
Responsibilities
Lead Major/Critical incident calls and War Rooms; Perform incident triage and severity assessment; Escalate technical and executive issues; Conduct RCA and Post-Incident Reviews; Monitor observability metrics and alerts; Validate critical changes and assess risks; Contribute to continuous improvement of incident management processes.
Seniority
Senior, hands-on IC
