Customer Experience Specialist
Core
First point of contact for customers to resolve queries, handle escalations, and complete admin tasks in a life insurance contact center.
Role type
Customer Experience Specialist (Contact Center)
Builds
Customer support interactions and administrative tasks for life insurance products
Domain
Insurance (Life) + Customer Service
Deliverable
client delivery
Required skills
Empathy, risk awareness, clear verbal communication, multitasking, time management, ability to follow compliance rules
Preferred skills
Contact center or customer service experience
Responsibilities
Resolve customer queries on the spot, handle escalations and complaints, complete simple admin tasks accurately, spot patterns in customer issues, follow privacy and compliance rules
Seniority
Individual Contributor, entry to mid-level
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