Leader, IT Service Delivery
Core
Oversees the delivery and performance of ICT Integrated Service Desk End-User Support, Infrastructure Network Management, and Application Support for the NSW Parliamentary Counsel's Office.
Role type
Senior IT Service Delivery Leader
Builds
ICT ticketing systems, support processes, and technical procedures
Domain
Public Sector / Government ICT
Required skills
ICT service delivery leadership, team management, incident and request resolution, service level agreement compliance, customer service standards development, infrastructure network management, application support, process improvement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage ICT ticketing system and workload allocation, drive continuous improvement in service quality, develop and implement customer service standards and technical procedures, oversee incident and request resolution
Seniority
Senior, hands-on IC with team leadership