Operations Control Centre Coordinator
Core
Monitor bus services in real time, respond to incidents, and coordinate recovery activities to keep Sydney's bus services running safely and reliably.
Role type
Operations Control Centre Coordinator
Builds
Real-time operational monitoring and incident response for public bus transport
Domain
Public Transport / Urban Mobility
Required skills
Real-time monitoring, incident prioritization, radio/telephone communication, emergency response, stakeholder liaison, operational logging, risk escalation, system usage
Preferred skills
Calm under pressure, concise instruction delivery, multi-priority balancing, adaptability, technology adoption
Responsibilities
Monitor bus services in real time and identify delays, early running, service disruptions, bus bunching, diversions and emerging operational issues. Assess situations and prioritise actions based on safety, operational impact and customer needs. Coordinate service adjustments and recovery activities to help minimise disruption. Provide clear, calm and accurate instructions to Bus Operators using radio, telephone and digital communication systems. Respond to incidents, duress alarms, breakdowns, emergencies and other operational situations. Liaise with depot teams, On-Road Coordinators, transport stakeholders and emergency services when required. Maintain accurate operational logs, incident reports and service performance information.
Seniority
Individual Contributor, operational support