Desktop support engineer
Core
Provide professional telephone and face-to-face IT support, manage hardware procurement, and handle BAU requests and incidents.
Role type
Desktop support engineer
Builds
IT hardware and support services
Domain
IT infrastructure
Deliverable
client delivery
Required skills
IT support, computer hardware support and maintenance, hardware procurement, incident management, BAU request management, critical thinking, problem solving, time management
Responsibilities
Provide professional telephone and face-to-face service for all enquiries, manage hardware procurement through documented processes, prioritize and manage BAU requests and incidents, participate in team training and development, seek and communicate process improvements
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