Customer Care Manager - French Market
Core
Resolve end-to-end customer tickets for payment services and account management, ensuring identity checks and consent compliance while contributing to recurring issue analysis.
Role type
Customer Care Manager (French Market)
Builds
Qonto's finance workspace and banking services for SMEs
Domain
Fintech / European Banking
Deliverable
client delivery
Required skills
Native French, working English, compliance adherence, end-to-end ticket resolution, calm communication, AI tool usage
Preferred skills
problem-solving analysis, autonomy, adaptability to new AI tools
Technologies
AI tools for workflow efficiency
Responsibilities
Handle frontline and backline requests across payment services and account management; perform consent and identity checks during customer calls; meet resolution lead-time expectations; identify and analyze recurring issues to drive fixes; transition from ticket production to problem-solving projects as autonomy grows
Seniority
Individual Contributor, mid-level
