VP, Business Operations
Core
Own workforce management for a major revenue-generating channel, ensuring clinician capacity, retention, and utilization to drive revenue and gross margin.
Role type
VP, Business Operations (Workforce & Operations)
Builds
Scalable systems for clinician supply, session delivery, and operational workflows
Domain
Healthcare / Telehealth / Behavioral Health
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Workforce/capacity planning, revenue and unit economics ownership, data analysis and root cause identification, stakeholder influence without direct authority, process transformation, AI/automation for operations
Preferred skills
SQL, Google Apps Script, Looker, BI tools, workflow automation, telehealth/behavioral health experience
Technologies
SQL, Google Apps Script, Looker, BI tools, workflow automation
Responsibilities
Own workforce management across clinician capacity planning, retention, utilization, and credentialing throughput; Take direct accountability for revenue, gross margin, and unit economics; Analyze operational and financial data to identify trends and opportunities; Establish performance management processes for cross-functional teams; Oversee operational workflows and service levels; Continuously optimize access, utilization, retention, and cost efficiency; Build capacity planning systems for future supply/demand gaps; Establish clear KPI visibility across hiring, onboarding, and clinical outcomes; Ensure performance issues are identified early with recovery plans; Turn fragmented activities into repeatable, scalable systems; Identify opportunities to use AI and automation; Manage operational backlog and prioritize high-impact initiatives; Present recommendations and tradeoffs to executive stakeholders; Represent cross-functional partner interests and drive alignment.
Seniority
VP, executive leadership