Service Catalogue Manager - 12-month fixed term contract
Core
Oversee the design, development, maintenance, and continuous improvement of the Service Request Catalogue within the ITSM platform to ensure clear definitions, accurate categorization, and alignment with ITSM best practices.
Role type
Service Catalogue Manager
Builds
Unified, consistent support documents, service manuals, and effective information architecture/taxonomy for internal knowledge sharing.
Domain
IT Service Management (ITSM), Knowledge Management, Enterprise Service Delivery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service Catalogue management, Service Portfolio management, Request Management, ITIL, CSDM, ISO/IEC 20000, ServiceNow Service Catalogue administration, Jira Service Management (JSM), Catalogue governance frameworks, Data quality standards, Service consumption analysis
Preferred skills
MSP/SIAM environment experience, Customer portal management, Financial planning, Multi-tenant catalogue management, Change management, Strategic planning
Technologies
ServiceNow, Jira Service Management (JSM)
Responsibilities
Develop processes and tools for knowledge sharing; Review and edit subject matter expert contributions; Define and manage user roles and permissions; Develop and manage information architecture and taxonomy; Identify automation techniques for repetitive tasks; Implement health and safety culture.
Seniority
Mid-Senior, hands-on IC
