Customer Service Operator
Core
Managing client portfolios, order status, and shipping enquiries for international freight forwarding operations.
Role type
Customer Service Operator (Freight Forwarding)
Builds
Order status reports, in-transit reports, and client communication updates
Domain
Logistics / International Freight Forwarding
Deliverable
client delivery
Required skills
International freight forwarding experience, 3PL operations knowledge, order management, shipping enquiry handling, network shipment monitoring, corrective action for non-conformances, purchase order review
Preferred skills
General freight forwarding training, phone etiquette, reliable personal transport
Responsibilities
Maintain client work instructions and request SOP amendments, manage order status and in-transit reports, document and update clients on shipment progress and delays, monitor network import shipments, communicate between clients and networks, resolve outstanding issues from purchase orders and enquiries
Seniority
Mid-level, hands-on IC
