Member Experience Associate
Core
Seasonal remote role guiding consumers through health, dental, and vision insurance enrollment via phone and email during Open Enrollment.
Role type
Seasonal customer support associate (health insurance)
Builds
Enrollment support for consumers navigating healthcare decisions
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Health insurance expertise, Zendesk proficiency, CRM tool navigation, eligibility verification, benefits explanation, documentation accuracy, compliance adherence
Preferred skills
ACA individual-market enrollment experience, dental/vision insurance knowledge, 5+ active state insurance licenses
Technologies
Zendesk, Healthcare.gov, state-based marketplaces (e.g., Covered California)
Responsibilities
Provide knowledgeable support to consumers through phone and email; Guide consumers through enrollment processes; Answer questions on eligibility, coverage, and benefits; Resolve coverage or enrollment issues; Document interactions accurately in Zendesk; Follow compliance requirements and service standards
Seniority
Seasonal, hands-on IC