Technical Account Manager
Core
Trusted guide for enterprise customers, building strategic relationships and ensuring platform performance for AI-driven learning initiatives.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
High-value customer partnerships and platform adoption strategies for enterprise LMS clients
Domain
Enterprise SaaS / e-Learning / Learning Management Systems
Deliverable
client delivery
Required skills
Enterprise SaaS account management, technical troubleshooting, API integration (RESTful), identity protocols (OAuth 2.0, SAML, SSO), iPaaS tools, SQL queries, BI/Data Warehouse solutions, executive communication, risk mitigation
Preferred skills
AWS Product Certification, e-Learning/LMS/HCM domain experience, high-level platform scalability advising
Technologies
Workato, Zapier, Snowflake, Tableau, Power BI, Looker, Domo, JavaScript, CSS, HTML
Responsibilities
Translate customer business goals into long-term technical strategies, deliver high-visibility presentations on platform SLAs to C-suites, guide customers through platform innovations and release readiness, monitor platform health metrics to mitigate technical risks, collaborate on proof-of-concept pilots and troubleshoot critical events
Seniority
Senior, hands-on IC with strategic advisory
