Customer Engineer
Core
Own technical success and expansion for high-value AI-native and SaaS customers by acting as the primary technical point of contact, driving onboarding, and identifying growth opportunities.
Role type
Senior Customer Engineer (Technical Account Manager)
Builds
Cloud platform for AI-native, full-stack, multi-service applications
Domain
Cloud Infrastructure / Developer Tools / AI/ML
Deliverable
client delivery
Required skills
Cloud application architecture, AI-native application patterns, commercial acumen, technical communication, portfolio management, cross-functional collaboration
Preferred skills
Software engineering or DevOps background, PaaS migration experience, modern AI application stack familiarity, high-growth startup customer experience, technical content creation
Technologies
Kubernetes, Docker, PostgreSQL, Redis, LangChain, LlamaIndex, OpenAI, Anthropic, Pinecone, Weaviate, Celery
Responsibilities
Lead structured onboarding and architecture reviews for new customers, monitor customer health signals to prevent churn, conduct executive business reviews, identify expansion opportunities, collaborate on upsell motions, drive adoption of new platform capabilities, capture product feedback, and escalate complex technical issues.
Seniority
Senior, hands-on IC
