Senior Rehabilitation Consultant
Core
Responding to customer enquiries via phone, email, web chat, and SMS to explain Plan Management and NDIS requirements while resolving problems and maintaining documentation.
Role type
Customer Service Specialist
Builds
Customer trust and resolution for NDIS participants
Domain
Disability support services / National Disability Insurance Scheme (NDIS)
Deliverable
client delivery
Required skills
Verbal and written communication, troubleshooting, time management, attention to detail, empathy
Preferred skills
Salesforce or similar CRM experience
Responsibilities
Respond to customer enquiries via phone, email, web chat, and SMS; Explain the benefits of Plan Management and NDIS requirements; Resolve problems by clarifying queries and determining causes; Create and maintain documentation of calls, questions, and complaints; Follow communication procedures and call scripting
