Customer Service Trainer (VIC)
Core
Designing and delivering onboarding and training courses, creating instructional documentation, and providing ongoing coaching to improve team performance.
Role type
Customer Service Trainer
Builds
Training programs and educational materials for the Customer Service team
Domain
Customer Service / Technical Support
Required skills
Coaching, mentoring, instructional design, communication, feedback delivery, adaptability to learning styles
Preferred skills
Experience designing onboarding courses, creating educational materials, knowledge of web hosting/domains/billing, skills assessment
Technologies
Web hosting, domains, billing systems
Responsibilities
Onboarding new employees, providing initial training and support, creating and maintaining training documentation, performing ongoing training and feedback, assisting with general team questions
Seniority
Individual Contributor
