IT Site Specialist
Core
Primary on-site IT presence in San Francisco blending hands-on site support with ownership of the core SaaS application stack.
Role type
Senior IT Site Specialist (Hybrid IC/Operations)
Builds
Smooth on-the-ground office operations and scalable, automated SaaS identity/access infrastructure.
Domain
Enterprise IT Operations / SaaS Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise IT support, SaaS application administration, User Lifecycle Management, Identity/Access Management, SSO/SCIM provisioning, SaaS portfolio management, Hardware inventory management, AV support, Automation/Integration building
Preferred skills
High-growth startup experience, macOS/Windows hybrid environment management, Scripting/automation (Python), AI-assisted support tooling experience, Hardware procurement coordination
Technologies
Okta, Google Workspace, Slack, JAMF, Serval
Responsibilities
Provide in-person deskside support and resolve IT tickets end-to-end; Administer core applications (Okta, Google Workspace, Slack, JAMF) including user lifecycle and SSO/SCIM; Manage SaaS renewals, license optimization, and portfolio tracking; Build and maintain integrations/automations to reduce manual work; Manage on-site hardware inventory, lifecycle, and procurement; Support AV/conference room reliability; Direct and review AI support agent (Serval) workflows.
Seniority
Senior, hands-on IC
