IT Support Officer
Core
Part-time IT Support Officer providing day-to-day technical support, systems administration, and user training to internal staff.
Role type
Part-time IT Support Officer
Builds
Internal systems, hardware, and tools for Access4 staff
Domain
IT Operations / Helpdesk
Required skills
Computer hardware knowledge, Operating systems knowledge, Networking concepts, Microsoft 365, Windows environments, Helpdesk ticketing systems
Preferred skills
Prior exposure to helpdesk ticketing systems
Responsibilities
Log and triage service requests, Manage device setup and user accounts, Support onboarding and offboarding, Maintain IT asset registers, Assist with software updates and patching, Support rollout of new tools, Contribute to training and documentation, Uphold IT security standards, Handle personal data per privacy policies, Comply with ISO certifications
Seniority
Entry-level to Mid-level