Account Manager
Core
Own and grow a portfolio of Fleek's marketplace customers (resellers, vintage stores, enterprise buyers) in the UK and US, driving retention, wallet share expansion, and long-term customer health.
Role type
Senior Account Manager (B2B Marketplace)
Builds
Fleek, a B2B marketplace and AI infrastructure for the global secondhand clothing trade
Domain
Fashion / Secondhand Commerce / AI
Deliverable
product features
Required skills
Portfolio management, customer retention strategies, wallet share expansion, multi-channel engagement (WhatsApp, email, calls), self-service enablement, AI tool adoption, process improvement, cross-functional collaboration
Preferred skills
Running a small business, sales experience, CRM/sales automation expertise, fashion industry knowledge
Technologies
Fleek platform, WhatsApp, email, CRM tools, sales automation platforms
Responsibilities
Manage a book of customers starting at £5-15k monthly spend and drive 10-20% month-on-month growth in retention and wallet share; Ensure customers spend on categories that make sense for suppliers with minimal refunds/cancellations; Use WhatsApp, email, calls, and supplier recommendations to keep customers active and expanding spend; Proactively identify and re-engage inactive accounts; Encourage customers to use the Fleek platform independently to leverage self-service; Work with product and operations teams to surface customer pain points and drive platform improvements
Seniority
Mid-Senior, hands-on IC