Customer Care Consultant
Core
Deliver excellent customer service and support to clients in the 4th Party Logistics (4PL) sector, serving as the primary point of contact for inquiries and issue resolution.
Role type
Customer Care Consultant
Builds
Customer satisfaction and operational continuity for logistics clients
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
inbound call and email management, CRM utilization, supplier liaison, critical shipment management, complex information communication, task prioritization
Preferred skills
logistics and supply chain concepts knowledge, Microsoft Office proficiency
Responsibilities
managing inbound customer calls and email enquiries including pickups, tracking, POD and quote requests; liaising with suppliers to resolve issues; proactively managing critical shipments for major customers; escalating critical issues internally; utilizing company CRM for accurate correspondence entry
Seniority
Individual Contributor
