Global Account Manager
Core
Drive client operations, technology performance, and satisfaction by managing accounts, ensuring payroll compliance, and resolving complex issues.
Role type
Senior Global Account Manager (Payroll & Benefits)
Builds
Client-facing platforms, payroll services, and benefit solutions
Domain
Human Capital Management (HCM), Payroll, Benefits Administration
Deliverable
client delivery
Required skills
Account management, Payroll processing, Benefits administration, Client relationship management, Data analysis, Process improvement, Compliance management, Systems training, Escalation management, Vendor coordination
Preferred skills
PEO/ASO/HCM/EOR experience, Multistate experience, Customer service background, Microsoft Office proficiency
Technologies
ClientSpace, Web-based payroll tools, Reporting tools, LMS, Microsoft Office (Outlook, Teams, Excel, PowerPoint)
Responsibilities
Serve as primary point of contact for clients and partners; Coordinate system user setup and deliver training; Proactively identify at-risk clients and lead retention efforts; Lead and facilitate client meetings to review performance and resolve escalations; Support accurate and timely client payroll processing; Monitor and report on operational performance metrics; Manage and escalate client issues through appropriate channels; Provide guidance on payroll tax matters and ensure compliance; Coordinate with third-party vendors to support service delivery.
Seniority
Senior, hands-on IC
