Guest Experience Host
Core
Greeting and registering owners and guests, providing local area information, and generating sales appointments for resort sales centers.
Role type
Front-line hospitality host (guest services)
Builds
Seamless check-in process and sales pipeline for vacation ownership resorts
Domain
Hospitality / Vacation ownership
Deliverable
product features
Required skills
Guest registration, local area knowledge, sales appointment generation, PMS system usage, problem solving, computer literacy
Preferred skills
Previous hotel experience, PMS experience (Hirum, Fidelio, Opera)
Responsibilities
Greeting and registering owners and guests, Providing information on local area attractions, Completion of department related paperwork, Meet guests face to face and generate sales appointments, Work closely with resort operations team for seamless check-in, Meet targets and KPI's
Seniority
Individual Contributor, entry to mid-level