Account Manager (Melbourne)
Core
Act as the 'mayor' of a territory, owning a portfolio of restaurant partners to drive retention, growth, and commercial success through field visits and data-driven interventions.
Role type
Senior Account Manager (Hospitality Tech)
Builds
Restaurant partnerships, partner performance, and EatClub's expansion in the Australian market
Domain
Food & Drink / Hospitality Technology
Deliverable
client delivery
Required skills
portfolio management, churn reduction, consultative selling, data analysis, territory planning, onboarding, upselling, cross-selling
Preferred skills
food tech experience, established local hospitality network, field-led role experience, process improvement
Technologies
performance dashboards
Responsibilities
Visit and build relationships with restaurant partners across territory; monitor partner performance using dashboards; identify risks and proactively reduce churn; lead onboarding and activation for new partners; deliver growth opportunities via campaigns and upsells; balance field visits with desk-based analysis; contribute to improving account management processes.
Seniority
Mid-Senior, hands-on IC