Client Support Representative (REMOTE)
Core
Operational support role focused on medical documentation retrieval, processing, inventory reconciliation, and prebill work queue resolution for healthcare revenue cycle operations.
Role type
Client Support Representative (Healthcare Revenue Cycle)
Builds
Enables seamless coordination and data flow between client systems and EnableComp's E360 RCM platform for hospitals, health systems, and ASCs.
Domain
Healthcare / Revenue Cycle Management
Deliverable
dashboards & analysis
Required skills
Medical claims documentation handling, Data entry, Inventory reconciliation, System navigation, SOP adherence, Issue escalation
Preferred skills
Healthcare operations experience, Revenue cycle familiarity, Medical claims data processes
Technologies
E360 RCM platform, MS Office (Word, Excel, Outlook), Client systems
Responsibilities
Retrieve and acquire medical documentation (implants, UB-04, EOBs, medical records), Submit and monitor document request lists, Scan and upload PHI compliantly, Compile client reconciliations, Resolve open items and post adjustments, Support prebill work queue resolution, Partner with Client Delivery team on operational findings, Report system issues and process gaps, Maintain accurate real-time documentation in E360.
Seniority
Entry-level to Junior, hands-on IC