Night Audit
Core
Frontline guest services and operational support for hotel guests during all touchpoints, including check-in, check-out, and in-stay moments.
Role type
Night Audit / Front Desk Operations
Builds
Guest experiences and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, complaint resolution, local area knowledge, emergency response, guest acquisition support, operational standards compliance
Preferred skills
Adaptability, ownership mindset, teamwork, independent work
Responsibilities
Provide high-level guest services at all touchpoints, resolve complaints creatively, act as a host and local connection, respond to emergencies, identify opportunities to increase guest numbers, support hotel manager on operational standards
Seniority
Individual Contributor
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