Enterprise Technical Account Manager, AMER
Core
Drive technical integration success for enterprise clients by managing API usage, resolving issues, and leading onboarding for a promotion engine platform.
Role type
Senior Enterprise Technical Account Manager
Builds
API-first promotion engine platform for enterprise clients
Domain
SaaS / E-commerce / Promotions
Deliverable
client delivery
Required skills
API integration management, enterprise account management, SaaS product experience, technical troubleshooting, stakeholder management, data-driven decision-making
Responsibilities
Own end-to-end technical integration of the API-driven platform, troubleshoot recurring technical issues and drive escalations, manage a portfolio of enterprise accounts tracking API usage, partner with Customer Success and Engineering teams, design and improve customer onboarding processes, guide customers through expectation-setting conversations
Seniority
Senior, hands-on IC
