NOC Manager
Core
Build and operate a centralized, global 24x7 Network Operations Center (NOC) supporting transit fare collection and payment card processing services for over 50 global customer programs.
Role type
Senior IC NOC Manager (Build & Operate)
Builds
Centralized NOC organization, 24x7 monitoring infrastructure, and operational processes for transit payment systems.
Domain
Transportation technology, Payment processing, Cloud infrastructure (Azure/AWS)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
24x7 NOC leadership, Incident management, ITIL 4, ISO 27001, PCI DSS v4, Cloud operations (Azure/AWS), Change management, Disaster recovery planning, Team management (40-60 staff), Runbook development, KPI definition
Preferred skills
OT/edge device monitoring, ITSM integration (ServiceNow), Payment operations experience
Technologies
Azure, AWS, ServiceNow, ITSM tools
Responsibilities
Design and manage 24x7 shift coverage and staffing models; Establish and operate 24x7 monitoring for networks, cloud services, and OT/edge devices; Lead major incident response and coordination; Ensure compliance with PCI DSS v4 and ISO 27001 operational controls; Define and maintain runbooks, SOPs, and escalation matrices; Drive continual improvement through trend analysis and postmortems.
Seniority
Senior, hands-on IC with strategic leadership
