NOC Service Engineer II
Core
Monitor network devices and software health, troubleshoot outages, and provide Level 2 triage support for Equinix's global network operations.
Role type
Senior NOC Service Engineer (Network Operations)
Builds
Network stability and uptime for Equinix's digital infrastructure customers
Domain
Telecommunications / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Network monitoring, incident triage, escalation management, vendor support coordination, checklist management, incident reporting, maintenance scheduling
Preferred skills
Design alteration suggestions, cross-functional coordination
Technologies
Cisco, Juniper, OSPF, BGP, VRRP, MPLS, Ethernet, OTU, DWDM, SDH, LAN, WAN
Responsibilities
Monitor network devices and software health; troubleshoot network problems and outages; provide Level 2 Network Triage support; escalate issues to Tier 2/Level 2 teams; apply workarounds to resolve customer issues within SLAs; provide feedback to vendors on hardware/software supportability; publish and manage NOC checklists; create and report incident tickets; own incident bridge setups and escalation calls; identify operational issues and suggest design alterations; schedule network maintenances and upgrades
Seniority
Mid-Senior, hands-on IC