Lead Technical Service Center & Operations (m/f/d)
Core
Build a central technical service function from the ground up to manage fleet incidents, remote diagnosis, and software updates for autonomous unmanned systems.
Role type
Lead Technical Service Center & Operations (via careerplan.io/jobs/4995808101-lead-technical-service-center-operations-mfd-at-arxroboticsgmbh)
Builds
A scalable central operation for incident triage, remote resolution, and fleet data quality
Domain
Defense technology / Autonomous systems / Electromechanical systems
Required skills
Incident triage, fault isolation, root-cause analysis, structured escalation, service process design, fleet data management, software update management, team building
Preferred skills
Experience in evolving organizations, data-driven decision making, calm judgment under pressure
Technologies
Ticketing systems, Field Register, condition monitoring tools
Responsibilities
Establish intake, triage, and escalation rules; coordinate remote diagnosis and resolution; define workflows and service levels; manage the Field Register; establish condition monitoring and data stewardship; run software update procedures; convert recurring cases into actions for engineering and product teams
Seniority
Senior, hands-on IC
