Triage Associate
Core
First line of defense for debugging hardware and software issues across a robot fleet, isolating problems and routing them to engineering teams.
Role type
Triage Associate (Data Operations)
Builds
Robot fleet health and issue resolution workflows
Domain
Robotics / Hardware / Embedded Systems
Deliverable
client delivery
Required skills
Debugging robotics/electronics/embedded hardware, reading logs and telemetry, writing clear incident reports, prioritizing ambiguous issues, leveraging AI for productivity
Preferred skills
Experience with eval or teleop data pipelines
Technologies
Logs, telemetry, ticketing systems
Responsibilities
Isolate and reproduce hardware/software issues, route issues to correct teams using a structured taxonomy, investigate incidents by pulling logs and checking prior tickets, maintain triage documentation and tooling, track incident trends to flag systemic patterns
Seniority
Individual Contributor, operational support
