Customer Success Engineer - LATAM
Core
Technical point of contact and advisor for JetBrains enterprise customers in Latin America, helping them adopt developer tools and achieve business outcomes.
Role type
Senior Customer Success Engineer (Technical Consulting)
Builds
Technical relationships and account strategies for enterprise customers using JetBrains developer tools
Domain
Developer Tools / Software Development / AI/LLMs
Deliverable
client delivery
Required skills
Technical consulting, software development (QA, IT, DevOps, ML), AI/LLMs knowledge, English communication, Portuguese or Spanish communication, account strategy, product evaluation
Preferred skills
Presentation skills, fast-paced environment adaptability, large team experience, self-direction
Technologies
JetBrains products, AI/LLMs, DevOps tools, QA tools
Responsibilities
Work with Account Executives to manage technical relationships; Help customers adopt products and overcome technical barriers; Partner with account teams to define strategies; Act as advocate for customers to Support and Product teams; Recommend product enhancements; Facilitate account expansions with sales; Present and evaluate new product ideas with customers.
