Services Transition Manager
Core
Lead the operational and services components of service design and transition, ensuring new solutions are effectively transitioned into regional government services and operated successfully.
Role type
Senior IC Services Transition Manager
Builds
Regional government services environment, service transition processes, and operational support for new/enhanced products
Domain
Transportation technology and government services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service lifecycle management, process development, business analysis, stakeholder management, SDLC experience, ITIL framework knowledge, project management, performance/KPI/SLA measurement
Preferred skills
Experience with Microsoft Office (Excel, Project), business case development, cross-functional liaison
Technologies
Microsoft Office, ITIL
Responsibilities
Represent the services team as a key stakeholder during the Service Lifecycle; Lead analysis of new solutions for effective transition into regional services; Act as a liaison across functional areas and vendors; Monitor and update services processes; Identify opportunities for efficiencies and innovation; Lead service quality monitoring; Ensure local implementation of service transition initiatives; Monitor progress against implementation schedules.
Seniority
Senior, hands-on IC
