IT Helpdesk Technician Bilingual
Core
First-line technical support for IT-related software and hardware issues for users across the Americas Region.
Role type
Help Desk Technician
Builds
IT support services for internal company users
Domain
IT Support / Resources Industry
Deliverable
client delivery
Required skills
troubleshooting software and hardware issues, ticket management, Microsoft Office proficiency, bilingual communication (English/Spanish)
Preferred skills
IT Essentials certification, CompTIA A+ certification
Responsibilities
Attend IT tickets requests for users, communicate directly with clients to resolve issues, monitor technical cases in the system, collaborate with senior IT staff and diverse teams
Seniority
Entry-level to Junior (0-3 years experience)
Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
