Application Support Engineer [L2]
Core
L2 Application Support Engineer troubleshooting complex API and integration issues for global trade customers.
Role type
L2 Application Support Engineer
Builds
Customer trust and product improvements for global trade platform
Domain
Global trade, SaaS, maritime logistics
Deliverable
client delivery
Required skills
API troubleshooting, root cause analysis, SaaS environment knowledge, cloud infrastructure basics, CI/CD pipeline awareness, maritime/shipping domain knowledge
Preferred skills
Experience with performance and scalability considerations
Responsibilities
Customer troubleshooting and resolution, Engineering and Product collaboration, Process and documentation
Seniority
Mid-level, hands-on IC
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