Professional Services Engineer
Core
Installing, deploying, upgrading, and maintaining NICE contact center and financial crime detection platforms at customer sites.
Role type
Professional Services Engineer (Implementation & Maintenance)
Builds
NICE product installations, upgrades, and system integrations for global enterprise clients
Domain
Contact Center Solutions / Financial Crime Detection / Telephony Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise application installation and configuration, Microsoft Windows Server administration, Networking (LAN/WAN, firewalls, DNS, routing), SQL database administration and scripting, Technical troubleshooting and log analysis, VoIP and CTI system knowledge
Preferred skills
Experience with Avaya, Cisco, or Genesys telephony systems, PBX/ACD integration knowledge, Relevant technical certifications (MCSE, MCP, networking, database)
Technologies
NICE platforms, Microsoft Windows Server, SQL, Avaya, Cisco, Genesys
Responsibilities
Install, configure, and upgrade NICE products at customer sites; Apply hotfixes and service packs; Troubleshoot installation and configuration issues; Draft implementation and upgrade plans; Collaborate with client System Engineers; Maintain site documentation and configuration records; Perform Move/Add/Change (MAC) activities; Provide technical guidance to customer administrators; Coordinate with third-party suppliers; Manage customer relationships and expectations
Seniority
Mid-level, hands-on IC