Technical Support Specialist
Core
Entry-level Technical Support Specialist providing troubleshooting and issue resolution for Cognism's B2B data and sales intelligence platform via email and live messaging.
Role type
Entry-level Technical Support Specialist (SaaS)
Builds
Customer support operations for Cognism's platform and integrations
Domain
B2B Data & Sales Intelligence / SaaS
Deliverable
client delivery
Required skills
problem-solving, written communication, verbal communication, customer focus, attention to detail, time management, ability to learn new software, critical thinking, organizational skills
Preferred skills
SaaS experience, customer support experience, technical support experience
Technologies
Zendesk, Slack, Jira, Cognism platform, browser extension, CRM integrations
Responsibilities
Provide technical support via email and live messaging, investigate and resolve product-related issues, follow troubleshooting SOPs, diagnose customer issues, escalate complex issues, identify recurring bugs/trends, document resolutions in Zendesk, collaborate with internal teams
Seniority
Entry-level, structured onboarding