(Senior) IT Support Engineer
Core
Internal IT support engineer managing macOS and Linux systems, identity & access management, and automation for a data intelligence platform.
Role type
Senior hands-on IC IT Support Engineer
Builds
Internal IT tooling, automated user journeys, and support processes for a B2B SaaS/on-prem data platform
Domain
Enterprise IT / Identity & Access Management / Automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS and Linux support, command line proficiency, basic scripting (Bash/Python), Identity & Access Management (SSO/MFA), system ownership, project management, automation, documentation
Preferred skills
ITIL expertise, ISO 27001 environment experience, interest in AI agents
Technologies
Kubernetes, macOS, Linux, Bash, Python, SSO, MFA
Responsibilities
Handle support tickets for macOS and Linux (setup, troubleshooting, lifecycle), manage user lifecycle and permissions, own internal IT tooling configuration and integrations, run onboarding calls, lead IT projects from scoping to rollout, automate user journeys, document processes and systems
Seniority
Senior, hands-on IC
