Senior Specialist I, Customer Service
Core
Support and improve day-to-day business operations to ensure efficiency, accuracy, and service excellence while acting as a liaison between internal teams, account managers, logistics, and stakeholders.
Role type
Senior Specialist I, Operations (Customer Service)
Builds
Operational effectiveness and business results for a global semiconductor equipment supplier
Domain
Semiconductor manufacturing equipment / Supply Chain / Operations
Deliverable
dashboards & analysis
Required skills
Operational management, Data analysis, Project coordination, ERP/CRM system usage, Microsoft Excel/Power BI proficiency, Problem-solving
Preferred skills
Supply chain/inventory management knowledge, Project management experience
Responsibilities
Execute daily operational activities, Monitor workflows and implement corrective actions, Coordinate cross-departmental activities, Collect and analyze operational data, Prepare reports and KPI scorecards, Support operational projects and system implementations
Seniority
Mid-level Specialist (2-5 years experience)