Specialist I, Customer Service
Core
Support and improve day-to-day business operations to ensure efficiency, accuracy, and service excellence for a global semiconductor equipment supplier.
Role type
Specialist I, Operations Specialist (Customer Service focus)
Builds
Operational workflows, performance reports, dashboards, and KPI scorecards for internal teams and stakeholders.
Domain
Semiconductor manufacturing equipment / Supply Chain & Operations
Deliverable
dashboards & analysis
Required skills
Operational management, data analysis, problem-solving, ERP/CRM system usage, Microsoft Excel/Power BI proficiency, project coordination
Preferred skills
Supply chain/inventory management knowledge, project management experience
Responsibilities
Execute daily operational activities, monitor workflows and identify bottlenecks, coordinate cross-departmental activities, collect and analyze operational data, prepare performance reports and dashboards, support operational projects and system implementations
Seniority
Mid-level Specialist (2-5 years experience)