Phone Support Agent, French Market
Core
Provide high-quality, phone-based customer care for Bitpanda's French market customers, handling inquiries via phone, ticketing, and live chat to build trust and loyalty.
Role type
Senior Customer Support Agent (French Market)
Builds
Customer satisfaction and loyalty for Bitpanda's crypto and financial investment platform
Domain
Fintech / Cryptocurrency / Wealth Management
Deliverable
client delivery
Required skills
Phone support, French (C2), English (B2), Customer care systems (Zendesk)
Preferred skills
Crypto/investing passion, shift work flexibility
Responsibilities
Handle customer requests via phone, ticketing, and live chat; Align with manager to achieve team targets; Analyze user feedback to identify product/feature requests; Improve support processes; Build cross-departmental relationships to increase NPS.
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