Associate, Customer Support - Live chat
Hybrid · Spain
Core
First point of contact for users via live chat and tickets, answering questions and solving everyday issues to ensure a smooth, positive user journey.
Role type
Associate, Customer Support (Live Chat)
Builds
Customer support operations for a global fintech platform
Domain
Fintech / Cryptocurrency / Investment
Deliverable
client delivery
Required skills
fluent English, empathy, calm under pressure, detail-oriented, multitasking, product knowledge
Preferred skills
knowledge of crypto wallets, DEXs, or trading, fluency in another EU language
Responsibilities
Answer user questions via live chat and tickets, solve everyday customer issues, share feedback to improve support processes, meet team goals for response times and satisfaction
Seniority
Entry-level / Junior