Client Success Associate
Core
Entry-level Client Success Associate supporting onboarding, managing new client portfolios, and driving usage/spend targets for a SaaS gifting platform.
Role type
Entry-level Client Success Associate (commercial focus)
Builds
Client success outcomes, usage, and spend for B2B gifting and swag programs
Domain
SaaS, B2B gifting, corporate swag
Required skills
Client onboarding, relationship building, strategic roadmap development, gifting strategy, platform adoption, use case identification, cross-functional partnership
Preferred skills
Prior internship in client-facing, sales, marketing, or technology
Technologies
Reachdesk platform, HRIS tech stacks
Responsibilities
Meet quarterly spending and usage targets; Build relationships with Sales and Marketing stakeholders; Develop strategic roadmaps for clients; Lead conversations on gifting best practices; Advise platform admins and senders on campaign automation; Identify new use cases and markets; Introduce new products and capabilities; Collaborate with Account Managers to win additional business; Serve as the voice of the customer internally
Seniority
Entry-level, early career