Partner Support Specialist
Core
Technical anchor and operational bridge for the support ecosystem, resolving complex partner cases and optimizing workflows.
Role type
Senior Partner Support Specialist (Technical Lead)
Builds
Specialized support workflows and internal tooling for event partners
Domain
Live entertainment technology and partner support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical problem solving, workflow implementation, team leadership, root cause analysis, process optimization, documentation creation, cross-functional collaboration
Preferred skills
Mentoring team members, piloting new processes, data-driven operational improvement
Responsibilities
Manage non-standard and complex partner escalations, develop deep expertise in internal tools, train support representatives on edge cases, investigate root causes of operational issues, author advanced documentation and playbooks, drive cross-functional workflow projects
Seniority
Senior, hands-on IC with leadership background
