Customer Success Manager (m/w/d)
Core
Onboarding and operational support for large B2B dealer groups on a European used-car platform, ensuring seamless vehicle transactions between sellers, buyers, and internal teams.
Role type
Customer Success Manager (B2B)
Builds
B2B used-car trading platform connecting 40,000 buyers across 20+ countries
Domain
Automotive / B2B Marketplace
Deliverable
client delivery
Required skills
B2B customer onboarding, process optimization, stakeholder management, risk identification, data-driven account analysis, German (C2), English (C1), AI tool usage
Preferred skills
CRM systems, automotive industry knowledge
Responsibilities
Manage end-to-end onboarding of new large dealer accounts, analyze dealer account workflows to identify and fix bottlenecks, coordinate cross-functional collaboration between customers and internal teams (Sales, After Sales, Operations), conduct regular account check-ins to proactively identify and resolve operational risks, utilize platform data to measure account stability and satisfaction
Seniority
Mid-level (1-4 years experience)
