Global Support I - AUS
Core
Service desk specialist supporting APAC offices with hardware break-fix, network issues, and end-user troubleshooting for desktop, laptop, and connectivity problems.
Role type
Level 1-2 IT Service Desk Specialist
Builds
IT support services for internal users across APAC
Domain
IT Operations / Help Desk
Deliverable
client delivery
Required skills
hardware break-fix, network troubleshooting, Microsoft Windows proficiency, Microsoft Office applications, ticketing system management, written and oral documentation, remote access device configuration, network topology understanding, multi-tasking
Preferred skills
help desk experience, relevant technical certifications
Technologies
Microsoft Windows, Microsoft Office, ticketing systems, remote access devices
Responsibilities
Provide hardware break-fix services and prepare equipment for replacement or onboarding; resolve basic IT, copier/printer, and network issues in-person and remotely; manage and escalate service desk tickets to ensure timely resolution; support asset and inventory management; document work progress and resolutions in the ticketing system; answer incoming tickets, emails, chats, and text messages; write documentation and train end users; monitor daily activities to ensure timely call handling.
Seniority
Mid-level, hands-on IC
