Senior Customer Success Manager (f/m/x)
Core
Strategic ownership of enterprise customer portfolios in the manufacturing industry, driving retention, expansion, and value realization.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success outcomes, retention, and expansion for manufacturing clients
Domain
Manufacturing / Industrial MRO / SaaS
Required skills
Strategic account management, executive relationship building, retention and churn reduction, expansion motions, manufacturing process knowledge, product adoption optimization, stakeholder alignment
Preferred skills
B2B SaaS experience, complex portfolio management, technical curiosity, self-leadership
Technologies
MRO software, AI-powered platforms
Responsibilities
Own end-to-end customer lifecycle from onboarding to renewal, act as trusted advisor to senior stakeholders, identify growth opportunities and risks, represent the company at customer events, partner with product and sales to shape scalable CS practices
Seniority
Senior, hands-on IC (via careerplan.io/jobs/4959671101-senior-customer-success-manager-fmx-at-sparetech)